July 01, 2010

In the Wrong Club

I got a phone call this morning. I didn't recognize the number, but against my better judgment, I answered it.

It turned out to be a nurse from our health insurance company, calling to tell me that they had enrolled me in a special program. I assumed she was talking about a diabetes program, because I get calls like that from time to time. (I take metf.ormin for PCOS, and they mistakenly assume I'm diabetic.)

But this time, it wasn't about diabetes.

Oh, no. Instead, it was "I wanted to congratulate you and let you know we've enrolled you in the Healthy Baby Club program we offer..."


I was tempted to say, "You know, I'm more of a Recurrent Pregnancy Loss Club kinda gal", but I behaved myself. I know it wasn't her fault - she just gets a list of people and is told to call them.

Apparently when they're generating these lists, they don't write algorithms to detect "fertility treatment codes followed by 10 hcg tests within a 5 week span, an ER visit and a very very early ob/gyn visit" and spit out a result that reads "WARNING: POTENTIAL PROBLEM. Call patient at your own risk."


Nico said...

Oh, I'm so sorry. That really sucks. I'm impressed that you were nice to her.

btw, you were right, I have two blogs, noperiodbaby where I talk about fertility stuff and hypothalamic amenorrhea and phred/fwed which is pw protected where I post all the kid junk. So you're not crazy.

lastchanceivf said...

Oh sheesh, I'm so sorry you had to field that call. Kudos to you for not losing it on her--I might have.

Libby said...

Oh man, that's just not right. They have access to your claims history, so they need to use it. You must be very zen b/c I think I would have had to let them know how inappropriate they were being.

BTW, I left a late comment to your last post just in case you didn't see it. Thanks again for the information on Brugada Syndrome.

Auntie Em said...

OMG, what a terrible phone call to receive... I admire you for handling it so well!

mara said...

How annoying. Stuff like that is such a punch to the gut and can ruin an entire day or two. I'm impressed you behaved yourself.

That whole thing is so presumptuous, anyway, given that 15% of pregnancies end in miscarriage!

Silver said...

Wow - you showed some restraint there! I suppose you're right - it wouldn't be fair to shoot the messenger, so to speak, but can't these places try just a BIT harder to get their facts before they start the calls!?